Shipping policy
Shipping Policy
At BareFrog, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–2 business days (excluding weekends and public holidays) after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly longer during peak seasons, holidays, or promotional events.
Shipping Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–8 Business Days |
| Other International Destinations | 10–15 Business Days |
Please note that these are estimated delivery times and may vary depending on local courier services, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Fees
We currently offer the following shipping rates:
- Orders under $50 USD: Shipping fee of $5 USD
- Orders of $50 USD or more: Free Standard Shipping
Shipping charges (if applicable) will be calculated and displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can track your shipment in two convenient ways:
- Through the shipping confirmation email you receive after dispatch.
- By logging into your BareFrog account and viewing your order history in the Customer Center.
Please allow up to 24–48 hours for tracking information to become available after your package has been shipped.
International Customs & Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country's customs authorities.
These charges are determined by local regulations and are the responsibility of the customer. BareFrog is not responsible for any customs duties, taxes, or additional import fees that may apply after shipment.
We recommend contacting your local customs office for more information before placing an international order.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delivery may occasionally be delayed due to factors beyond our control, including but not limited to:
- Severe weather conditions
- Customs inspections
- Carrier transportation delays
- High order volumes during holidays or promotional periods
We appreciate your patience and understanding should any unexpected delays occur.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before submitting your order.
BareFrog is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact our customer support team as soon as possible. While we will do our best to assist, we cannot guarantee address changes after an order has entered processing.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Our support team will work with the shipping carrier to investigate the issue and assist you in finding an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Support team.
Email: support@barefrog.com
We are always happy to assist you.