Return & Refund Policy

Last Updated: July 2026

At BareFrog, we want you to feel confident with every purchase. If you're not completely satisfied with your order, we're here to help make the return process as simple and straightforward as possible.

Please review our return and refund policy below before requesting a return.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must meet the following conditions:

• Product Condition: Items must be in their original, resalable condition and included in the original packaging whenever possible.

• Indoor Trial Only: You are welcome to try your shoes indoors to ensure a proper fit and comfort. However, products showing signs of excessive wear, soil, or outdoor damage will not be eligible for a refund.

• Proof of Purchase: Returns must be accompanied by proof of purchase (such as your order confirmation email or receipt).

Returns requested after the 30-day return window will not be accepted.

First Time Wearing Barefoot Shoes?

If you're new to barefoot footwear, it's completely normal for your feet and muscles to need a short adjustment period as they adapt to a more natural movement.

We highly recommend wearing your BareFrog shoes for short periods indoors before using them for extended outdoor activities. Many customers find that gradually increasing daily wear time helps create a smooth, comfortable transition.

Please note: This recommendation is intended solely to improve your wearing experience and does not affect your legal eligibility for returns under this policy.

How to Start a Return

To request a return authorization, please contact our Customer Support team at: 📥 support@barefrog.com

Please include the following information in your email:

1. Your order number

2. The email address used for your purchase

3. The reason for your return (optional, but highly appreciated)

4. Clear photos of the product (required if the item arrived damaged or defective)

Once your request has been reviewed and approved, we will provide you with detailed return instructions and the return address. Please do not send items back to the shipping address on the package without first contacting our support team, as unauthorized returns cannot be accepted or processed.

Return Shipping Fees

Responsibility for return shipping costs depends on the reason for the return:

• Change of Mind / Incorrect Size Ordered: Customers are responsible for paying their own return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

• Damaged, Defective, or Incorrect Item: If you receive a damaged, defective, or incorrect product due to our error, BareFrog will cover the reasonable return shipping costs. We will provide a prepaid return label, a replacement, or a full refund. Please contact us within 7 days of delivery with photographs showing the issue.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment.

• Processing Time: Please allow 5–10 business days for your bank or credit card issuer to officially post the refund to your account.

• Shipping Charges: Please note that original shipping charges (if any) are non-refundable unless the return is the direct result of our error.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different size, color, or style, the fastest way to ensure you get what you want is to return the item you have (if eligible) for a refund, and place a new, separate order through our website. This prevents inventory delays and ensures your replacement pair ships out immediately.

Non-Returnable Items

The following items are strictly non-returnable unless they arrive damaged or defective:

• Gift cards

• Items marked as "Final Sale" or "Clearance" on the product page

• Products showing excessive outdoor wear, dirt, or intentional damage after delivery

• Items returned without prior authorization from our support team

Order Cancellations

Orders may be cancelled at no cost before they have been shipped or entered the fulfillment process.

If your order has already been processed or dispatched, it can no longer be cancelled. In this case, please wait until the package arrives, receive the order, and then submit a return request in accordance with this policy.

Incorrect or Incomplete Shipping Address

Please double-check and ensure your shipping information is accurate before finalizing your order. BareFrog is not responsible for shipment delays, failed deliveries, or lost packages resulting from incorrect or incomplete address information provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before fulfillment, but changes cannot be guaranteed once processing has begun.

Late or Missing Refunds

If you have received a refund confirmation from us but do not see the funds after 10 business days:

1. Check your bank account again.

2. Contact your credit card provider; it may take some time before your refund is officially posted.

3. Contact your bank, as processing times vary between financial institutions.

If you have completed all of these steps and still have not received your refund, please contact us at support@barefrog.com.

Need Assistance?

At BareFrog, we believe buying barefoot shoes should feel just as comfortable as wearing them. If you have any questions about sizing, fit, or the return process, our team is always happy to help.

• Customer Support Email: support@barefrog.com

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)